What is Human Factor Consulting?

Human Factor Consulting helps organisations understand how people, systems, procedures, workplace conditions, and organisational factors affect safety and operational performance.

What areas can be reviewed?

Typical areas include procedures, task design, workload, fatigue, shift handover, communication, control room operations, competency, supervision, and safety-critical decision-making.

Who should be involved in a Human Factor study?

Relevant participants may include operations, maintenance, engineering, HSE, process safety, supervisors, control room operators & frontline personnel.

What is the outcome of Human Factor Consulting?

The outcome is a clearer understanding of human factor risks, with practical recommendations to improve safety, reliability, procedures, competency & operational performance

Why are human factors important in process safety?

Human factors are important because people interact with equipment, procedures, alarms, controls, and safety systems. Weaknesses in these areas can increase the risk of incidents or operational errors.

When should a Human Factor assessment be conducted?

It is useful during design reviews, operational improvement programmes, incident investigations, procedure reviews, control room assessments, or when safety-critical tasks need stronger assurance.

Human Factor Consulting

Improve safety-critical performance by reducing human-related operational risks.

10-Year Active Term Contract with Shell (Sabah/Sarawak) | CIDB G4.

The PISB Approach

Your team works safer and more efficiently with manuals they can actually understand.

Human Factor Consulting For Safer Operations & Better Decision-Making

Human Factor Consulting helps organisations understand how people, systems, procedures, equipment, workload, and workplace conditions influence safety and operational performance.

In high-risk industries, incidents are not always caused by technical failure alone. They can also be influenced by unclear procedures, poor interface design, communication gaps, fatigue, workload pressure, competence issues, or weak organisational controls.

Pure Integrity supports clients in identifying human factor risks and developing practical improvements that strengthen process safety, operational reliability & frontline decision-making.

The Process

How We Identify Human Factor
Risks In Safety-Critical Operations

Pure Integrity begins by reviewing operational tasks, procedures, work environment, control room practices, staffing arrangements, communication flow & safety-critical activities.

We then identify potential human performance risks, assess how these risks may affect safety and reliability, and develop practical recommendations to improve procedures, task design, competency, communication & operational controls.

Problem We Solve

Human Error In Safety-Critical Tasks

We help identify where human errors may occur and how they can be prevented or reduced.

Unclear Procedures And Work Instructions

We review whether procedures are practical, understandable, and aligned with real operating conditions.

Poor Task Design

We help assess whether tasks, interfaces, and workflows support safe & reliable performance.

Communication And Handover Gaps

We identify weaknesses in shift handover, team communication & operational coordination.

Fatigue And Workload Concerns

We help assess workload, staffing, and fatigue-related factors that may affect performance.

Weak Organisational Controls

We support improvements in competency, supervision, accountability & safety-critical decision-making.

Benefits

Human Factor Consulting helps organisations reduce human-related risks and improve safety-critical operational performance.

Reduces likelihood of human error

Improves procedure quality & usability

Strengthens communication & shift handover practices

Supports safer control room & frontline operations

Improves competency & task performance assurance

Supports stronger process safety & operational reliability

Why Us?

Pure Integrity provides practical Human Factor Consulting for high-risk operations, safety-critical facilities & asset-intensive industries.

Process Safety Understanding

We understand how human performance influences major accident prevention, safeguard effectiveness, and operational control.

Practical Operational Focus

Our recommendations are designed for real work environments, not just documentation.

Multidisciplinary Perspective

We consider engineering, operations, maintenance, HSE, competency, procedures, and organisational factors.

Safety-Critical Task Insight

We help identify tasks where human performance has a direct impact on safety and reliability.

Actionable Improvements

Our outputs support clear implementation, action tracking & continuous improvement.

Deliverables

Human Factor assessment report

Safety-critical task review

Procedure & work practice review

Human factor risk register

Task, workload & communication gap analysis

Recommendations for risk reduction

Competency or training improvement recommendations

Action tracking and implementation support

FAQ

What is Human Factor Consulting?
Human Factor Consulting helps organisations understand how people, systems, procedures, workplace conditions, and organisational factors affect safety and operational performance.
What areas can be reviewed?
Typical areas include procedures, task design, workload, fatigue, shift handover, communication, control room operations, competency, supervision, and safety-critical decision-making.
Who should be involved in a Human Factor study?
Relevant participants may include operations, maintenance, engineering, HSE, process safety, supervisors, control room operators & frontline personnel.
What is the outcome of Human Factor Consulting?
The outcome is a clearer understanding of human factor risks, with practical recommendations to improve safety, reliability, procedures, competency & operational performance
Why are human factors important in process safety?
Human factors are important because people interact with equipment, procedures, alarms, controls, and safety systems. Weaknesses in these areas can increase the risk of incidents or operational errors.
When should a Human Factor assessment be conducted?
It is useful during design reviews, operational improvement programmes, incident investigations, procedure reviews, control room assessments, or when safety-critical tasks need stronger assurance.

Who We Work With

We have worked closely with many local and multi-national companies in Malaysia as well as overseas to fulfill their specific needs. Through close collaboration we have helped clients deliver safer, more reliable, and cost effective operations.