Human Factor Consulting
Improve safety-critical performance by reducing human-related operational risks.
10-Year Active Term Contract with Shell (Sabah/Sarawak) | CIDB G4.
The PISB Approach
Your team works safer and more efficiently with manuals they can actually understand.
Identify
Analyze
Evaluate
Recommend
Verify
Human Factor Consulting For Safer Operations & Better Decision-Making
Human Factor Consulting helps organisations understand how people, systems, procedures, equipment, workload, and workplace conditions influence safety and operational performance.
In high-risk industries, incidents are not always caused by technical failure alone. They can also be influenced by unclear procedures, poor interface design, communication gaps, fatigue, workload pressure, competence issues, or weak organisational controls.
Pure Integrity supports clients in identifying human factor risks and developing practical improvements that strengthen process safety, operational reliability & frontline decision-making.
The Process
How We Identify Human Factor
Risks In Safety-Critical Operations
Pure Integrity begins by reviewing operational tasks, procedures, work environment, control room practices, staffing arrangements, communication flow & safety-critical activities.
We then identify potential human performance risks, assess how these risks may affect safety and reliability, and develop practical recommendations to improve procedures, task design, competency, communication & operational controls.
Problem We Solve
Human Error In Safety-Critical Tasks
We help identify where human errors may occur and how they can be prevented or reduced.
Unclear Procedures And Work Instructions
We review whether procedures are practical, understandable, and aligned with real operating conditions.
Poor Task Design
We help assess whether tasks, interfaces, and workflows support safe & reliable performance.
Communication And Handover Gaps
We identify weaknesses in shift handover, team communication & operational coordination.
Fatigue And Workload Concerns
We help assess workload, staffing, and fatigue-related factors that may affect performance.
Weak Organisational Controls
Benefits
Human Factor Consulting helps organisations reduce human-related risks and improve safety-critical operational performance.
Reduces likelihood of human error
Improves procedure quality & usability
Strengthens communication & shift handover practices
Supports safer control room & frontline operations
Improves competency & task performance assurance
Supports stronger process safety & operational reliability
Why Us?
Pure Integrity provides practical Human Factor Consulting for high-risk operations, safety-critical facilities & asset-intensive industries.
Process Safety Understanding
We understand how human performance influences major accident prevention, safeguard effectiveness, and operational control.
Practical Operational Focus
Our recommendations are designed for real work environments, not just documentation.
Multidisciplinary Perspective
We consider engineering, operations, maintenance, HSE, competency, procedures, and organisational factors.
Safety-Critical Task Insight
We help identify tasks where human performance has a direct impact on safety and reliability.
Actionable Improvements
Our outputs support clear implementation, action tracking & continuous improvement.
Deliverables
Human Factor assessment report
Safety-critical task review
Procedure & work practice review
Human factor risk register
Task, workload & communication gap analysis
Recommendations for risk reduction
Competency or training improvement recommendations
Action tracking and implementation support
Johan Andak is a process safety and operations specialist with decades of experience in the oil and gas, petrochemical, and energy sectors. As Managing Director of Pure Integrity, he provides strategic and technical leadership in process safety, functional safety, and risk assessment, supporting major projects across Southeast Asia, the North Sea, West Africa, Brazil, and Australasia.
Education & Certificate
Bachelor’s Degree in Chemical Engineering
Universiti Teknologi PETRONAS (UTP) Certificate
Certified Functional Safety Engineer
(Safety Instrumented Systems) TÜV Rheinland
FAQ
-
What is Human Factor Consulting?
Human Factor Consulting helps organisations understand how people, systems, procedures, workplace conditions, and organisational factors affect safety and operational performance.
-
What areas can be reviewed?
Typical areas include procedures, task design, workload, fatigue, shift handover, communication, control room operations, competency, supervision, and safety-critical decision-making.
-
Who should be involved in a Human Factor study?
Relevant participants may include operations, maintenance, engineering, HSE, process safety, supervisors, control room operators & frontline personnel.
-
What is the outcome of Human Factor Consulting?
The outcome is a clearer understanding of human factor risks, with practical recommendations to improve safety, reliability, procedures, competency & operational performance
-
Why are human factors important in process safety?
Human factors are important because people interact with equipment, procedures, alarms, controls, and safety systems. Weaknesses in these areas can increase the risk of incidents or operational errors.
-
When should a Human Factor assessment be conducted?
It is useful during design reviews, operational improvement programmes, incident investigations, procedure reviews, control room assessments, or when safety-critical tasks need stronger assurance.
Who We Work With
We have worked closely with many local and multi-national companies in Malaysia as well as overseas to fulfill their specific needs. Through close collaboration we have helped clients deliver safer, more reliable, and cost effective operations.
Strengthen Human Performance In Safety-Critical Operations
Work with Pure Integrity to identify human factor risks, improve work practices & support safer operational decision-making.
TUV Rheinland Partner | CIDB G4 Registered | HRD Corp Accredited